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Grapevine operates both in internal and external informal channels. It passes opinions, suspicions, and rumors that generally do not move through formal channels. However, in fact, it does not follow any set pattern.
It effectively operates horizontally, vertically and even diagonally. Grapevine is a natural outgrowth person-to-person informal communication channel through which information flows horizontally, vertically or diagonally without following any set rule or regulation among the people within or outside the organization.
Managers should identify the people who take an active part in grapevine channels and provide them with real news so that they can transmit real facts to the grapevine channels.
What are the types of communications management ?
Since grapevine is an important source of receiving feedback, managers should use it as a tool for feeling the pulse of the employees. If any false rumor occurs in the organization, management should immediately contradict and protest the rumor through formal channels. If the workers are allowed to take part in the decision-making process, they will be well informed of the facts.
Good organizational climate impels the employees to develop a sense of belongingness, to maintain status, chain of command and self-respect, and to enhance satisfaction. At last, we can say that though the organization cannot hire and fire the grapevine, it can ensure an environment where people can practice grapevine in the most desired and effective way. Lateral communication: takes place between people at the same level. Most of the time this communication is informal and are used to save time.
Term LG4- Contrast oral, written and non-verbal communication.
THE COMMUNICATION PROCESS
Definition - oral communication o speeches, one-to-one and group discussions, informal rumor mill, grapevine o advantages: speed, feedback o disadvantages: potential distortion when passed by several people - written communication o memos, letters, fax, emails o tangible and verifiable, physically available for later reference, one can refer to it, people are more careful with it o drawbacks: time-consuming, no direct feedback, possibly inaccurate interpretation Nonverbal communication - body movements, intonations or emphasis we give to words, facial expressions, and the physical distance between the sender and receiver - very important in some cultures Chinese, Korean, Japanese , not really in others German, Suisse.
Term LG5- Contrast formal communication networks and the gravepine. Term LG6- Analyse the advantages and challenges of electronic communication. Term LG7- Show how channel richness underlies the choice of communication channel.
6 Main Types of Communication You Must Excel At | eduCBA
Definition Channel richness: amount of information that can be transmitted during the communication. Term LG8- Identify common barriers to effective communication. Influenced by age, gender and context. Term LG9- Show how to overcome the potential problems in cross cultural communication.